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Micro Focus Service Management Automation X (SMAX)

Streamline and integrate your organization's workflows then manage them from a single dashboard

8.2

64 Votes

  • Category IT Management Software
  • Languages Arabic, Danish, German, Greek, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Efficient IT Service Management and Automation Solution

Micro Focus Service Management Automation X (SMAX) is a robust IT service management solution that harnesses the power of machine learning and analytics to automate processes and improve service quality.

Intuitive User Interface

The user interface of SMAX is designed with simplicity and efficiency in mind. Its intuitive design allows users to navigate through the system with ease, reducing the learning curve and enabling quicker adoption. End users and service desk agents alike can benefit from the streamlined interface.

Machine Learning and Analytics

What sets SMAX apart is its ability to leverage machine learning and analytics. These features enable the software to predict and categorize incidents and requests, reducing manual effort and improving accuracy. The detailed analytics provide insights into the IT service management process, helping to identify bottlenecks and areas for improvement.

Process Automation

The software excels in automating routine tasks, freeing up IT staff to focus on more strategic initiatives. With its robust process automation capabilities, SMAX can streamline and automate workflows, enabling faster resolution of incidents and requests.

Integration Capabilities

SMAX boasts impressive integration capabilities, supporting a wide range of ITOM, ITSM, and ESM tools. This means it can fit seamlessly into an existing IT infrastructure, enhancing the value of other tools and systems in use.

Scalability and Security

The software is designed to scale with the needs of the business, making it a suitable choice for both small businesses and large enterprises. SMAX is built on a microservices-based architecture, which allows it to scale horizontally and vertically. In terms of security, the software adheres to industry best practices, providing peace of mind for businesses with stringent security requirements.

Conclusion

In conclusion, Micro Focus Service Management Automation X (SMAX) is a comprehensive IT service management solution that combines an intuitive interface with robust functionality. Its machine learning capabilities, process automation, and scalability make it a compelling choice for businesses looking to improve their IT service management processes.

Highest-Rated Features:

  1. Surveys
  2. Automate Ticket Routing
  3. Self Service

Lowest-Rated Features:

  1. Dashboards
  2. Mobile
  3. Knowledge Base
Company
Micro Focus
HQ Location
Newbury, Berkshire
Ownership
LSE: MCRO
Total Revenue (USD mm)
$3,001,000
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